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Cisco Bug: CSCta02224 - Calls on FXO port disconnect after hold and resumed via line button

Last Modified

Feb 08, 2017

Products (1)

  • Cisco IOS

Known Affected Releases

12.4(20)T

Description (partial)

Symptom:

A call is placed on hold from IP phone.  If the user resumes the call by lifting the handset, THEN pressing the line button, the call will disconnect within 60 seconds.  The precise time that it takes for the call to disconnect may vary (5-60 seconds)

-Call comes in via FXO port, 
-User answers by lifting handset 
-User press 'hold' button and place handset onhook 
-User lifts handset THEN press the line button 
-Call drops after a few seconds.

Conditions:

CME versions 7 and 7.1
IOS version 12.4(20)T and 12.4(24.6)T9
7960 phone load 8.0(5.0)

DEBUG:

Jun  2 17:05:27.160: Force ONHOOK Clean up phone 14 DN 19 chan 1(119) in state CONNECTED
Jun  2 17:05:27.160: ephone-14[13/11]:UpdateCallState DN 19 chan 1 state 10 calleddn -1 chan 1
Jun  2 17:05:27.160: ephone-14[13/11]:Binding ephone-14 to DN 19 chan 1 s2s:0
Jun  2 17:05:27.160: ephone-14[13/11][SEP002155D49E80]:Set FAC enabled (0) and dial mode (4)
Jun  2 17:05:27.160: DN 19 chan 1 End Voice_Mode
Jun  2 17:05:27.160: SkinnyGetCallState for DN 19 chan 2 IDLE
Jun  2 17:05:27.160: called DN -1 chan 1, calling DN -1 chan 1 phone -1 s2s:0
Jun  2 17:05:27.160: ephone-14[13/11]:CloseReceive
Jun  2 17:05:27.160: ephone-14[13/11][SEP002155D49E80]:SkinnyStopMedia: Multimedia not active
Jun  2 17:05:27.160: ephone-14[13/11]:StopMedia
Jun  2 17:05:27.160: ephone-14[13/11]:SpeakerPhoneOnHook
Jun  2 17:05:27.160: ephone-14[13/11][SEP002155D49E80]:Clean up activeline 1
Jun  2 17:05:27.160: ephone-14[13/11][SEP002155D49E80]:UpdateCallState unbind phone from DN 19
Jun  2 17:05:27.160: ephone-14[13/11][SEP002155D49E80]:CallPrompt line 0 ref 0: APAC
Jun  2 17:05:27.160: ephone-14[13/11][SEP002155D49E80]:SkinnyCheckPendingCallBackPhone scan 6 lines
Jun  2 17:05:27.160: SkinnySetCallInfoName calling dn -1 chan 1 dn 19 chan 1,calling [] called []
Jun  2 17:05:27.160: SetCallInfo DN 19 chan 1 is not skinny-to-skinny
Jun  2 17:05:27.160: SkinnyStopDnRecallTimer: dn 19 chan 1
Jun  2 17:05:27.160: Skinny Call State change for DN 19 chan 1 CALL_END from CONNECTED

pstn---fxo--cme---sccp--ip phone
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