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Cisco Bug: CSCsz96876 - RTR(Overall Cisco UCCX stats) shows agent as talking for work state

Last Modified

Sep 22, 2011

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

8.0(1)

Description (partial)

Symptom:
RTR(Overall Cisco Unified contact center express stats) shows agent as Talking, while he is in work state.

Conditions:
While he is in work state.
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