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Cisco Bug: CSCsz93452 - CVP reporting not accurately reporting Session variable information.

Last Modified

Dec 30, 2016

Products (1)

  • Cisco Unified Customer Voice Portal

Known Affected Releases

4.0(2) 7.0(1) 7.0(2)

Description (partial)

The EventDateTime table in CVP reporting server is not reflecting accurate times on when the variables are updated in the vxml app in middle of the Application.

In the VXML app, customer is using the counter element to change the value of the variable every time a customer choice is changed. Even though the selection changes at different times in the script, but for some reason when the data is passed on to the reporting server, the times are sometimes [1/1000 calls] is set to the same times.
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