Guest

Preview Tool

Cisco Bug: CSCsz92331 - one node in HA is complaining about jtapi client inconsistency

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

7.0(1)SR2 7.0(1)SR3

Description (partial)

Symptom:	one node in HA is complaining about jtapi client inconsistency
Conditions:1. CCM version is 7.1.2-3941-x
2. UCCX first node is configured to use this CCM.
3. CCM is upgraded to 7.1.2-3971-6
4. 2nd UCCX node is added to the cluster.

5. on login to 2nd node appamin, it complained about jtapi inconsistancy, so jtapi client resync is done. after that the 1st node is always saying that the jtapi client is inconsistent, thiugh in both the UCCX node the correct version of JTAPI client is installed.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.