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Cisco Bug: CSCsz89828 - CCM-Based Silent Monitor fails in CSD, works in CTIOS Sup.

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Agent Desktop

Known Affected Releases

7.2(1)SR2

Description (partial)

Symptom:

-Site has CCM-Base silent monitoring enabled in CTIOS, test with CTIOS Supervisor desktop verifies that it is working.
-Attempts to monitor using CAD the monitor session fails because CAD is trying to use desktop monitoring.

Conditions:

Compatibility issue with CTIOS client used by CAD.  See defect CSCsz60514 for details
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