Preview Tool

Cisco Bug: CSCsz89690 - Using right-click to call without CIPC installed does not give error

Last Modified

Oct 19, 2010

Products (1)

  • Cisco Unified Communications - Enterprise

Known Affected Releases


Description (partial)


When Cisco IP Communicator is not installed and the user attempts to make a call by right-clicking on an contact and then selecting phone call and the number, they do not always receive an error message.


Steps to reproduce:
Remove CIPC and restart system and Sametime
Place Sametime in Softphone mode.
Attempt to make a call by right-clicking
1. Contact in Contact list
2. Contact in Voicemail
3. Contact on popup Business 
4. Contact in Chat Window.

Expected Results:
Each time the user should receive a error message.

Actual Results
Most of the time the user will receive an error message, but at times the user will not receive an error message and then will no longer receive an error message anytime they attempt to call using the right-click function.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.