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Cisco Bug: CSCsz89651 - UCCX: Document should not use consult tranfer from VRU script with ICM

Last Modified

Feb 22, 2018

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases


Description (partial)

For small amount of calls (100- 200 per day) the IPIVR isn't able play  certain prompts


When consult transfer is been used by VRU script when transfering a call to an  ICM controlled agent.
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