Cisco Bug: CSCsz89651 - UCCX: Document should not use consult tranfer from VRU script with ICM
Feb 22, 2014
- Cisco Unified Contact Center Express
Known Affected Releases
Symptom: For small amount of calls (100- 200 per day) the IPIVR isn't able play certain prompts Conditions: When consult transfer is been used by VRU script when transfering a call to an ICM controlled agent.
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Bug Details Include
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