Guest

Preview Tool

Cisco Bug: CSCsz89651 - UCCX: Document should not use consult tranfer from VRU script with ICM

Last Modified

Feb 22, 2018

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

5.0(2)SR2

Description (partial)

Symptom:
For small amount of calls (100- 200 per day) the IPIVR isn't able play  certain prompts

Conditions:

When consult transfer is been used by VRU script when transfering a call to an  ICM controlled agent.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.