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Cisco Bug: CSCsz89466 - Invalid state for final callee when caller attempts >4 person conference

Last Modified

Apr 08, 2011

Products (1)

  • Cisco Unified Communications - Enterprise

Known Affected Releases


Description (partial)


Invalid state for final user when user attempts >4 person conference.


Steps to Reproduce:
1. A attempts to make a five person conference call to ( B,C,D,E)
2. B, C & D are added to the call
3. A attempts to add E to the call

Expected Results:
A receives a error message stating that the maximum number of users for a conference call is excided.There are two seperate call status windows on the screen where A can choose between the two calls.

Actual Results:
The conference call window will draw with A, B, C & D and the toast for the call between A and E will disappear. The call to E will be the call A can hear. The conference call window will indicate that the conference call is the currently controlled call. If A presses pause on the conference call window, they will receive an error "Error putting the call on hold - invalid state. After this message, the user will be able to pause or unpause the conference call. The user will only be able to control the call to E 
if they have Cisco IP Communicator open or through their physical deskphone. On the Sametime interface it appears as if the call was dropped even though it is proceding in the background.
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