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Cisco Bug: CSCsz87584 - CVP4.0 not sending ALERTING before Connect message to GW

Last Modified

Dec 30, 2016

Products (1)

  • Cisco Unified Customer Voice Portal

Known Affected Releases

4.0(2)

Description (partial)

Symptom:

Calls coming into 4.x CVP via a DMS100 Release Link Trunk (RLT) are not able to be completed.

Conditions:

RLT requires a Q931 Alerting message in order to be able to complete the call.  

When pointed to a CVP 4.0(2) CVP, CVP did not send an Alerting to the GW.  Therefore, the GW did not send an alerting out the PSTN. As a result, the far end device was not able to complete the transfer to CVP.
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