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Cisco Bug: CSCsz85914 - Standalone agent username must be unique when integrated with ICM

Last Modified

Feb 06, 2017

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases


Description (partial)

Error message when standalone agent attempts to log in: 
"You do not have permissions to log in to this application. This agent is not configured in Cisco Interaction Manager. Contact your administrator."


CIM integrated with ICM.
Standalone user in CIM created with same username as an agent in ICM.
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Bug Details Include

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