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Cisco Bug: CSCsz85914 - Standalone agent username must be unique when integrated with ICM

Last Modified

Feb 06, 2017

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases

4.2(5)

Description (partial)

Symptom:
Error message when standalone agent attempts to log in: 
"You do not have permissions to log in to this application. This agent is not configured in Cisco Interaction Manager. Contact your administrator."

Conditions:

CIM integrated with ICM.
Standalone user in CIM created with same username as an agent in ICM.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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  • Known Fixed Releases
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