Cisco Bug: CSCsz85914 - Standalone agent username must be unique when integrated with ICM
Feb 06, 2017
- Cisco Unified E-Mail Interaction Manager
Known Affected Releases
Symptom: Error message when standalone agent attempts to log in: "You do not have permissions to log in to this application. This agent is not configured in Cisco Interaction Manager. Contact your administrator." Conditions: CIM integrated with ICM. Standalone user in CIM created with same username as an agent in ICM.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.
Bug Details Include
- Full Description (including symptoms, conditions and workarounds)
- Known Fixed Releases
- Related Community Discussions
- Number of Related Support Cases