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Cisco Bug: CSCsz85311 - Proxy Server causes true update produce an error and doesnt run true upd

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Agent Desktop

Known Affected Releases


Description (partial)

 Every time an agent logs in with proxy settings set. They receive an error  saying "unable to download file. Could not open request." 

  A bug in a third party tool was causing downloads of files needed to compare and upgrade agent machines when a proxy server is involved.
NOTE: This does not happen on all proxy server environments. The exact situation is not known and was not communicated from the 3rd party vendor.
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