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Cisco Bug: CSCsz85009 - [LINUX/MAC] Voicemail enters invalid state on a network failure

Last Modified

Nov 09, 2010

Products (1)

  • Cisco Unified Communications - Enterprise

Known Affected Releases


Description (partial)


Voicemail plug-in enters invalid state during network failure


Seen on Red Hat and Mac OS X

Steps to reproduce:
Log in to Sametime with a number of voicemails in the plugin.
Disconnect the network cable.
Listen to a number of voicemails/ change the status/location of the voicemails.
After a message from Sametime that the network is disconnected,
reconnect the cable.

Expected Results:
Once the network is disconnected, the user should not be to delete/undelete/mark a message and should give a error message if they try.
When the network reconnects the voicemail plugin should recover gracefully to the state it was in before the interruption of service.

Actual Results:
While the network is disconnected, the user still has access to the messages in each of the folders in their voicemail, and can execute 
delete/undelete/mark commands on a message, but the message will not update state.
When the network reconnects, the voicemails are displayed for a period of time, and then disappear in the interface while the message at the bottom of the voicemail box still displays "Connected to Voicemail".

This does not appear to affect Windows as the when the network is disconnected, the voicemails are no longer displayed to user.
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