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Cisco Bug: CSCsz84392 - UC500 does not report FRU information for certain VIC modules

Last Modified

Feb 01, 2017

Products (1)

  • Cisco Unified Communications 500 Series for Small Business (UC500)

Known Affected Releases

12.4(20)T2 12.4(22)YB1

Description (partial)


When certain VIC modules are installed in a UC500, the UC500 will not correctly report the Product (FRU) Number in the show diag output.  If the UC500 is being managed using the command line, this problem is cosmetic in nature, but if it is being managed by CCA, then the VIC module will not be detected.


So far, the problem has been observed with older VIC2-2BRI-NT/TE modules, with newer versions being apparently unaffected.  However, it is possible the problem may be present on other VIC modules as well.  All versions of UC500 software are affected.
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