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Cisco Bug: CSCsz84156 - SAPICI-113: appearance of an unrequested mask on ICWC (conf=> transfer)

Last Modified

Jan 22, 2010

Products (1)

Known Affected Releases


Description (partial)


Conference then consult transfer from conferenced to other agents triggers the appearance of an unrequested mask on ICWC. 

No WrapUp
Place a call into the system for a target that has available agents.
Agent 1 answers call using ICWC.
Agent 1 conferences in Agent 2 (with Call Variable and ECC Variable)
Agent 2 consults with Agent 3
Agent 1 drops out of conference
Agent 2 completes transfer to Agent 3

after some seconds a mad mask "select a contact person" appears on the ICWC
Caller hangs up
Agent 3 hangs up
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