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Cisco Bug: CSCsz84156 - SAPICI-113: appearance of an unrequested mask on ICWC (conf=> transfer)

Last Modified

Jan 22, 2010

Products (1)

Known Affected Releases

1.0(1)

Description (partial)

Symptom:

Conference then consult transfer from conferenced to other agents triggers the appearance of an unrequested mask on ICWC. 
Conditions:

No WrapUp
Place a call into the system for a target that has available agents.
Agent 1 answers call using ICWC.
Agent 1 conferences in Agent 2 (with Call Variable and ECC Variable)
Agent 2 consults with Agent 3
Agent 1 drops out of conference
Agent 2 completes transfer to Agent 3

after some seconds a mad mask "select a contact person" appears on the ICWC
Caller hangs up
Agent 3 hangs up
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