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Cisco Bug: CSCsz82506 - EIM/WIM Database configuration page in CCX for multi channel reporting

Last Modified

Feb 04, 2017

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

7.0(1) 7.0(2) 7.0(3)

Description (partial)


CCX Admin guide is missing or states incorectly about setting for EIM/WIM Database.

Admin guides can be found here:

Administration Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 7.0(1)

Chapter 13 Managing Unified CCX Historical Reporting
Page 13-13
Step 2

Currently states:
Database Name: The database name of the Unified EIM or Unified WIM server
Database Password: The encrypted form of the Unified EIM or Unified WIM user password


Configuring CCX 7.0 for multi channel reporting under Unified EIM/Unified WIM Database Configuration page
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