Guest

Preview Tool

Cisco Bug: CSCsz70963 - "A database query failed." Error Generated when User is Enabled for CUPC

Last Modified

Feb 22, 2014

Products (2)

  • Cisco Unified Communications Manager IM & Presence Service
  • Cisco Unified Presence Version 7.0

Known Affected Releases

7.0(3)

Description (partial)

Symptom:

At Mon May 18 12:36:40 EDT 2009 on node <cupserverhostname>, the following SyslogSeverityMatchFound events generated: SeverityMatch - Critical : 53: May 18 16:36:02.6 UTC : %CUP_PRESENCE-CISCOUPSPRESENCEENGINE-2-PEDatabaseError: A database query failed. UNKNOWN_PARAMNAME:PEAlarmMessage:add API failed App ID:Cisco UP Presence Engine Cluster ID:StandAloneCluster Node ID:<cupserverhostname> 

Conditions:

When a User is Enabled for CUPC on Unified Communication (CallManager)
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.