Guest

Preview Tool

Cisco Bug: CSCsz70163 - Reporting guide needs to documented about the Fields reg to sup assist

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

8.0(1)

Description (partial)

Symptom:
IPCCGateway guide needs to documented about the Fields reg to sup assist 
Following needs to be updated in the IPCCGateway document

1.Supervisor assists should not be 'Yes' at parent. Supervisor call reporting and fields, etc. are not supported in the Parent. 

2.All the parent sees would be plain conferences and transfers and wouldn't have any idea of the reason why these function were initiated.


Conditions:

Page Number 80 "Differences between Unified ICME Parent and Unified CCE Child Reporting" should be updated with the above info.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.