Cisco Bug: CSCsz70163 - Reporting guide needs to documented about the Fields reg to sup assist
Dec 29, 2016
- Cisco Unified Contact Center Enterprise
Known Affected Releases
Symptom: IPCCGateway guide needs to documented about the Fields reg to sup assist Following needs to be updated in the IPCCGateway document 1.Supervisor assists should not be 'Yes' at parent. Supervisor call reporting and fields, etc. are not supported in the Parent. 2.All the parent sees would be plain conferences and transfers and wouldn't have any idea of the reason why these function were initiated. Conditions: Page Number 80 "Differences between Unified ICME Parent and Unified CCE Child Reporting" should be updated with the above info.
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