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Cisco Bug: CSCsz70163 - Reporting guide needs to documented about the Fields reg to sup assist

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)

IPCCGateway guide needs to documented about the Fields reg to sup assist 
Following needs to be updated in the IPCCGateway document

1.Supervisor assists should not be 'Yes' at parent. Supervisor call reporting and fields, etc. are not supported in the Parent. 

2.All the parent sees would be plain conferences and transfers and wouldn't have any idea of the reason why these function were initiated.


Page Number 80 "Differences between Unified ICME Parent and Unified CCE Child Reporting" should be updated with the above info.
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