Cisco Bug: CSCsz67981 - MSI-based upgrade from CCA Agent 4.1.3 to 4.1.8 requires uninstall
Feb 22, 2014
- Cisco NAC Appliance (Clean Access)
Known Affected Releases
Symptom: Attempts to upgrade MSI-based Cisco Clean Access (CCA) Agents (that is, agents provided either manually or via policy-based install rather than downloaded from the Server or Manager directly) fails, producing an error of : Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel. This occurs even if the installation file is properly renamed to CCAAgent.msi prior to installation of either 4.1.3 or 4.1.8 code (this renaming is a required step). Conditions: Issue does not affect agent upgrade when the Agent is downloaded directly from the Server or Manager. Possible other combinations are affected - only 4.1.3 to 4.1.8 was tested.
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Bug Details Include
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