Cisco Bug: CSCsz67099 - CTISrvr doesn't send NR->NR reason codes in agt event for non-voice MRDs
Dec 29, 2016
- Cisco Unified Contact Center Enterprise
Known Affected Releases
Symptom: CTISvr doesn't send Agent State Event to clients when reason code is changed from x to y with agent state in Not Ready. Conditions: Agent logged into non-voice MRD and reason code changed for non-voce MRD skill group.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.
Bug Details Include
- Full Description (including symptoms, conditions and workarounds)
- Known Fixed Releases
- Related Community Discussions
- Number of Related Support Cases