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Cisco Bug: CSCsz67099 - CTISrvr doesn't send NR->NR reason codes in agt event for non-voice MRDs

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)

CTISvr doesn't send Agent State Event to clients when reason code is changed from x to y with agent state in Not Ready.

Agent logged into non-voice MRD and reason code changed for non-voce MRD skill group.
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