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Cisco Bug: CSCsz66068 - H323 inbound call gets one way voice when outbound SIP to agent connects

Last Modified

Feb 02, 2017

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases


Description (partial)

 Called party does not hear the calling party
 This issue is first seen with CUCM 5.1(3)
 The call flow where this issue occurs is rather complex and has been seen with
Genesys integration.
 H323 --- CUCM --  SIP(1) --- Genesys -- SIP(2) -- CUCM -- SCCP/CTI Agent
 The Genesys application acts as a callcenter type application which redirects
calls to extensions registered with callmanager.
 Any integration with similar functionality and protocols used may lead to the
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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