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Cisco Bug: CSCsz65466 - Agent state mismatch when handling MakeAgentNotReady request

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)

Agent state mismatch when an MR application sends a Not Ready request for an agent.

When the agent working on an active task, goes unavailable by sending Not Ready request, the agent state is wrongly computed at the end of the active task.
IPCC PG connecting to CUCM
MR PG connecting to EIM application
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