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Cisco Bug: CSCsz63906 - Sync Server fails to connect to CTIOS, CCM-Based Silent Monitoring fails

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Agent Desktop

Known Affected Releases

7.2(1)SR2

Description (partial)

Symptom:

CTIOS is configured for CCM-Based Silent Monitoring but when monitoring with CAD it attempts to use Desktop Silent Monitoring.

Conditions:

CCM-Based Silent monitoring work normally
The following error is seen in the DirAccessSynSvr*.dbg log file
    2009-05-11 15:03:54:206 DEBUG [0x5a8] AgentDeskSettingsSynchronizer::synchronize: failed to connect to CTIOS.
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