Cisco Bug: CSCsz60742 - SCCP Agent Phone can not invoke recording after resume
Feb 22, 2014
- Cisco Unified Communications Manager (CallManager)
Known Affected Releases
Symptom: Agent SCCP Phone can not invoke call recording after resume Conditions: Testbed Setup Phone A with Automactic recording enabled. Phone C and Phone D are used to simulate recorders phone. Steps: 1. B Make a call to phone A. 2. A answer the call. 3. Call recording is started. and Phone C and Phone D begin to ring. 4. Let the C and D not answered. 5. Hold the call on agent Phone A. 6. Call recording is stopped. and C and D stop ringing. 7. Resume the call on agent. Result: Even resume the call on agent. it will not invoke call recording. While If Agent phone is SIP Phone, after resume, Calll recording will be started automatically.
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Bug Details Include
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