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Cisco Bug: CSCsz60742 - SCCP Agent Phone can not invoke recording after resume

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

8.0(1) 9.0(1)FT7.4

Description (partial)

Symptom:

Agent SCCP Phone can not invoke call recording after resume

Conditions:

Testbed Setup
Phone A with Automactic recording enabled.
Phone C and Phone D are used to simulate recorders phone. 

Steps:
1. B Make a call to phone A. 
2. A answer the call.
3. Call recording is started. and Phone C and Phone D begin to ring.
4. Let the C and D not answered.  
5. Hold the call on agent Phone A.
6. Call recording is stopped. and C and D stop ringing.
7. Resume the call on agent.

Result:
  Even resume the call on agent. it will not invoke call recording. 
While If Agent phone is SIP Phone, after resume, Calll recording will be started automatically.
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  • Status
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