Preview Tool

Cisco Bug: CSCsz60742 - SCCP Agent Phone can not invoke recording after resume

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

8.0(1) 9.0(1)FT7.4

Description (partial)


Agent SCCP Phone can not invoke call recording after resume


Testbed Setup
Phone A with Automactic recording enabled.
Phone C and Phone D are used to simulate recorders phone. 

1. B Make a call to phone A. 
2. A answer the call.
3. Call recording is started. and Phone C and Phone D begin to ring.
4. Let the C and D not answered.  
5. Hold the call on agent Phone A.
6. Call recording is stopped. and C and D stop ringing.
7. Resume the call on agent.

  Even resume the call on agent. it will not invoke call recording. 
While If Agent phone is SIP Phone, after resume, Calll recording will be started automatically.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.