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Cisco Bug: CSCsz58873 - CIPC gives CM inaktive Error for first call after reboot of PC

Last Modified

Feb 22, 2014

Products (1)

  • Cisco IP Communicator

Known Affected Releases


Description (partial)

Call center agents reboots the PC, launches the CIPC and for the first call received it get the message "CM inaktiv" (German for "CM inactive") . No RTP stream. 
The issue occurs every time after a fresh reboot of the pc, no hibernation mode.

The problem is seen with EM on the IPC, but not with EM on a Hardphone.

Once error is seen, CIPC application is killed and relaunch CIPC and it works fine

CM 4.2(3)ES69 and a Windows XP/SP2-Client running IP Communicator 2.1.4
PC's are HP compaq d530 Base Model
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