Preview Tool

Cisco Bug: CSCsz56616 - Pimg is locking up with Software Exception

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unity Unified Messaging

Known Affected Releases


Description (partial)


PIMG experiences lockups. The PIMG does not respond to ping nor can you access the web interface.

The following alarms were seen:

Alarm Description = SysMonitor Error

Alarm ID 1: 0x92 "Resources (SysMemory) Usage at 90%:9675424"

Alarm Description = Gateway Software Fault

Alarm ID 2: 0x1 "Software Exception in mudl1_t3: pc=3e2084"

This appears to happen if HTTPS is enabled for access to the web interface of PIMG.


PIMG version: 6.0.121 / 6.0su2
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.