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Cisco Bug: CSCsz53964 - Integrated queue configuration lost after AWDB connect failure

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases

4.2(5) 4.2(5)A

Description (partial)

Symptom:

It has been observed that when a connection failure to the primary AWDB occurs if no secondary AWDB exists, or the secondary was defined as the same server as the primary, or the connection to the secondary was not available then an exception failure is returned.  This is turn causes a "blank value" to be returned by the data adapter query instead of a "network error".

CIM interprets the blank value as "zero rows".  This implies to CIM that the ICM object doesn't exist. CIM then proceeds with deleting the integrated objects and mappings associated with whatever the data adapter query was trying to fetch.

Conditions:

CIM 4.2.5 + ES3 integrated with UCCE
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