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Cisco Bug: CSCsz52058 - CUPS/MOC - No device controll if AD UserID different to CUCM UserID

Last Modified

Jul 04, 2017

Products (2)

  • Cisco Unified Communications Manager IM & Presence Service
  • Cisco Unified Presence Version 7.0

Known Affected Releases

7.0(3)

Description (partial)

Symptom:
CUPS/MOC Integration, MOC client can not get phone controll if the userid is diffrent in AD/MOC than in Callmanager.
Conditions:

If userid is not matching, CUPS should match on mailid. But even if mailid is matching authentication fails.
This is documented to work :

http://www.cisco.com/en/US/docs/voice_ip_comm/cups/7_0/english/integration_notes/IntegrationNoteOCS_CUP70_MOCCallControl.html

User Authentication on Cisco Unified Presence 
When configuring the SIP URI on Microsoft Active Directory, consider how Cisco Unified Presence performs the user authentication checks. The user authentication logic is as follows: 

1. Cisco Unified Presence checks if the Microsoft Office Communicator (sign in) user ID matches the Cisco Unified Communications Manager user ID. If Cisco Unified Presence cannot find a match: 

2. Cisco Unified Presence checks if the Microsoft Office Communicator user email (the From header) matches the Cisco Unified Communications Manager user email. If Cisco Unified Presence cannot find a match: 

3. Cisco Unified Presence checks if the Microsoft Office Communicator user email matches the ocsPrimaryAddress value of a Cisco Unified Communications Manager user.
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Bug Details Include

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  • Status
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