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Cisco Bug: CSCsz51768 - CM: FAC doesn't get invoked for SNR call to Remote Destination

Last Modified

Jul 06, 2017

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

6.1(3.1000.16) 7.0(2.10000.18)

Description (partial)


CM 6.x and 7.x F&S Guide should mention in the Restrictions for Mobile Connect that FAC (Forced Authorization Code) doesn't get invoked on the CallManager for a SNR call to the Remote Destination. 

The current guide mentions in the Restrictions section for Mobile Connect :

The Forced Authorization Code and Client Matter Code (FAC/CMC) feature does not work with Mobile Voice Access. 

The F&S guide should also mention that FAC doesn't get invoked for SNR call to the Remote Destination


IP phone configured for SNR to remote destination and will use a Route Pattern having Forced Authorization Code enabled on it, to reach the Remote Destination. However, when a call comes into the IP phone, FAC is not triggered when the call is extended over to the Remote Destination.
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