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Cisco Bug: CSCsz51729 - CM: 'Retain Forward Information' service parameter help text incomplete

Last Modified

Jul 06, 2017

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

6.1(3.3000.1) 7.0(2.10000.18)

Description (partial)


The "Retain Forward Information" service parameter help text doesn't completely describe the scenarios which it impactssettings accomplish.


 'Retain Forward Information' set to True ensures the callType remains the same through the entire duration of the call, not only after the phone goes off hook.

If a call is transferred to a phone having CFA to another phone (when this service parameter is set to False), the Display information of the final destination phone changes from 'Forwarded for ..." to 'From ...' when the second Transfer softkey is pressed. This is due to the callType changing from 'Forward' to 'Inbound' when the second Transfer softkey is pressed. In this case, the display information on who the call was forwarded from, is lost.

If the service parameter is set to True, the callType is preserved to be 'Forward' throughout the duration of the call. Hence, the display information on the final destination IP phone doesn't change when a Transfer is completed, or when the phone goes off hook to answer the call.

Related Community Discussions

Caller ID and Call Forwarding
I have a user who wants to forward his phone to his cell phone. Normally this would be no problem. Basically this is the scenario: User A has an phone number of 555-555-1234 User A forwards his IP Phone to 555-555-1212. When User B 555-555-9876 calls User A at 555-1234, the caller ID on User A's cell phone is displayed as 555-555-1234. Is there anyway for this display the User B caller ID (555-9876) on User A's cell phone, rather than User A's number 555-1234? I do not think it is possible when transferring ...
Latest activity: Feb 29, 2016
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