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Cisco Bug: CSCsz49541 - UC Greeting Admin Search scope incorrect while using CSS and partitions

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unity Connection

Known Affected Releases


Description (partial)


Unity connection Greeting Administrator search scope for Call hanlders is broken when using a routing rule with CSS and partitions


Config is as follows: (As a sampe example)
CallManager 4.1(3) with CTI route points forwarded to VM pilot 
Partitions configured: 
· Partition A applied to à GAdmin Pilot (call handler) that sends the call to the Greeting Administrator
· Partition B applied to à User (owner of the call handler to edit)
· Partition C applied to à Test (call handler that we are trying to edit)
CSS Configured:
· CSS X applied to à GAdmin Pilot, contains partition B
· CSS Y applied to à User, contains partitions A and C
· CSS Z applied to à F/w routing rule, contains partition A
Forwarded rule to the GAdmin Pilot 
 * phone calls GAdmin Pilot 
 * caller hears alternate/standard greeting of custom GADMIN pilot 
 * after the greeting, caller hears Cisco GADMIN greeting 
 * caller enters userID of 'user' and password 
 * this userID is in a partition which is contained in the SS of the custom GADMIN pilot 
 * if this was not the case, the user would NOT be able to log in 
 * caller hears Cisco GADMIN prompt to enter extension of call hander to edit     
 * callerenters ext of the "Test" handler that we are trying to edit. 
 * this call handler DN is in the partition which is contained in the SS of the user, and 
 * the user above is the owner of "Test" 

However the user hears the greeting of the "GAdmin pilot" NOT of "Test" Call handler. 

The Greeting admin search scope selected the next available call hanlder as per the CSS setting of the routing rule. The routing rules CSS should not matter in selection of the Call Handler when using Greeting Adminsrator. Only the users CSS should matter.
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