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Cisco Bug: CSCsz46057 - All AXL imported users have no mailbox and can't be deleted properly

Last Modified

Feb 16, 2012

Products (1)

  • Cisco Unity Connection

Known Affected Releases

7.1(0.136)

Description (partial)

Symptom:
On a standalone system that is set up to import users via AXL, all imported users appear as users without a mailbox even if a mailbox template is chosen. If you delete a user, you cannot import them again without running the CLI cleanup command.  This is probably a side effect of them being imported without mailboxes. 

If you create the CUC user from the CCM side, they can be created with a mailbox and be deleted properly.

Conditions:
This can occur in Cisco Unity Connection 7.1(2) when a standalone system is AXL integrated with a Cisco Call Manager.
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