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Cisco Bug: CSCsz39845 - admin password becomes corrupt if correction is made during pwrecovery

Last Modified

Feb 01, 2017

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

7.1(2.10000.4) 8.0(0.30340.243)

Description (partial)

Symptom:

Unable to log in with SSH or CLI or Platform page
Conditions:

pwrecovery method is used to reset  password.

If an unacceptable password is entered in during a pwrecovery, the password is not usable.
There are at least 3 types of passwords that are not accepted during a password reset.
1. password too short
2. passwords do not match
3. password in dictionary.

If 1 thru 3 above is used, an error is displayed. Then if a correct password is entered, it appears the password has been reset.
However, the password is not usable.
Any attempt to do a pwrecovery, does not work. 
Gui log in still works, but unalble to log into platform Gui or CLI.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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