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Cisco Bug: CSCsz39845 - admin password becomes corrupt if correction is made during pwrecovery

Last Modified

Feb 01, 2017

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

7.1(2.10000.4) 8.0(0.30340.243)

Description (partial)


Unable to log in with SSH or CLI or Platform page

pwrecovery method is used to reset  password.

If an unacceptable password is entered in during a pwrecovery, the password is not usable.
There are at least 3 types of passwords that are not accepted during a password reset.
1. password too short
2. passwords do not match
3. password in dictionary.

If 1 thru 3 above is used, an error is displayed. Then if a correct password is entered, it appears the password has been reset.
However, the password is not usable.
Any attempt to do a pwrecovery, does not work. 
Gui log in still works, but unalble to log into platform Gui or CLI.
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