Cisco Bug: CSCsz39558 - IPPASvr leaks memory and prevents agents from logging in.
Dec 29, 2016
- Cisco Agent Desktop
Known Affected Releases
Symptom: When agents try to login to IPPA they get an "unexpected error." IPPA logs scroll the following error. 2009-04-24 16:01:32:427 INFO IP0001 ippa::AcmiAutoRecoveryCallback: Internal error: An unexpected error occurred while handling ACMI autorecovery callback. When these errors start occurring, the IPPASvr process begins to leak memory. No agents will be able to login. Conditions: The issue is triggered when agent phones keep on resetting.
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Bug Details Include
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