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Cisco Bug: CSCsz39558 - IPPASvr leaks memory and prevents agents from logging in.

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Agent Desktop

Known Affected Releases


Description (partial)

When agents try to login to IPPA they get an "unexpected error."  IPPA logs scroll the following error.

2009-04-24 16:01:32:427 INFO IP0001 ippa::AcmiAutoRecoveryCallback: Internal error: An unexpected error occurred while handling ACMI autorecovery callback.

When these errors start occurring, the IPPASvr process begins to leak memory.  No agents will be able to login.


The issue is triggered when agent phones keep on resetting.
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