Preview Tool

Cisco Bug: CSCsz38160 - Email IDs mapped to CSQs are case sensitive

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

7.0(1) 7.0(1)SR1 7.0(1)SR2

Description (partial)

Mails sent to an email which has a different case from that of the one configured in the WebAdmin, will be routed to the "Peding Delete/Not Routable" folder on the IMAP server. So, the Agent will not recieve the mails sent.
7.0(1), 7.0(1)SR1, SR2 versions. Configured mail-ID in the WebAdmin and, the mail-ID to which an outbound mail is sent or mail ID as seen in the Exchange Server should be different.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.