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Cisco Bug: CSCsz37841 - CSM can't upgrade signature with "could not get device version" message

Last Modified

Nov 10, 2016

Products (1)

  • Cisco Security Manager

Known Affected Releases


Description (partial)


Signature/engine updates or software upgrades deployed to a managed sensor device(s) errors with:

"Error when trying to update: Could not get device version after pushing down sensor update package to device: XXXXXX."


CSM (Cisco Security Manager) attempting to deploy update/upgrade to IDS/IPS sensor device(s). Issue is more-likely to occur with lower-end sensor platforms (such as the 4215, AIM-IPS, AIP-SSC-5, NM-CIDS, etc.).
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
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