Cisco Bug: CSCsz37129 - Compression not supported needs to be documented for Symposium PIM
Dec 29, 2016
- Cisco Unified Contact Center Enterprise
Known Affected Releases
7.5(1) 7.5(2) 7.5(3)
Symptom: I worked a case for the last couple of weeks. The Symposium PIM would come up but we would never get the RTD feed coming in so eventually we disabled compression on the Nortel side and the RTD feed comes back up fine. I do not see any mention in ACD SG that mentions compression. However, the material that is shipped with SDK explains compression and also other Nortel docs indicate that compression is recommended. We need to explicitly document that compression is not supported. Conditions: SDK 6.0 In a Symposium Environment. In the "Cisco ICM Software ACD Supplement for Nortel Symposium" doc, there needs to be a note that explicitly explains that compression must not be enabled on the Nortel side. Please add " RTD Compression is not supported at this time. You can check this on the CCMS by going to the following: Start->All Programs->Nortel Contact Center-> Manager Server -> Multicast Stream Control. Make sure that The compression checkbox is not checked. "This could be added as a note on the bottom of of page 25.
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