Preview Tool

Cisco Bug: CSCsz36918 - ICD extension voicemail support clarification

Last Modified

Sep 06, 2011

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases


Description (partial)

There is some ambiguity and which needs to be clarified in the docs if  VM support for ICD extension (Yes, No, or Yes with certain caveats). 

If the timer in the select resource step expires before call is forwarded to VM on agent device, there should be no issues configuring VM for ICD extension. However, if the call at agent's device is forwarded to VM before timer in select resource step expires, it may lead to issues as CCX may think the call was answered by agent instead of VM.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.