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Cisco Bug: CSCsz36712 - CVP Data Timestamps only showing second detail

Last Modified

Dec 30, 2016

Products (1)

  • Cisco Unified Customer Voice Portal

Known Affected Releases

4.1(1)

Description (partial)

Symptom:
The problem that the customer was trying to address initially was:  they end up with two call types being assigned in a row in the ICM reporting. 

Example: the call goes into one call type, and then the customer hits 0 for an agent -> so we get the first call type, and the second call - agent assist being added almost immediately.

These two call type assignments appear to happen at the same time in the ICM reporting because of the lack of millisecond precision for CVP info.

Conditions:
CVP 4.1 ICM 7.2
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