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Cisco Bug: CSCsz32408 - 2 calls ring at outbound desktop, agt answers, loses control of buttons

Last Modified

Dec 31, 2016

Products (1)

  • Cisco Computer Telephony Integration Option

Known Affected Releases

8.0(1)

Description (partial)

Symptom:
2 calls ring at outbound desktop, agt answers, loses control of buttons. Agent cannot release, hold, or otherwise manipulate the call from the desktop.

Conditions:

CTIOS Outbound Desktop
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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