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Cisco Bug: CSCsz31766 - Agent stuck in talking state upon Network blind Transfer

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

7.2(6) 7.2(7) 7.2(8) 7.5(3) 7.5(5) 7.5(6) 7.5(8)

Description (partial)

Agent Stuck in talking state after doing a Single step transfer

Agent gets a inbound call, does a SST to a RP which is network transfered to CVP. CVP is used as the Network Routing Client, Agent1 receives a route point call, Agent1 did SST to another DN which is network transfer configured in router script.
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