Cisco Bug: CSCsz31766 - Agent stuck in talking state upon Network blind Transfer
Dec 29, 2016
- Cisco Unified Contact Center Enterprise
Known Affected Releases
7.2(6) 7.2(7) 7.2(8) 7.5(3) 7.5(5) 7.5(6) 7.5(8)
Symptom: Agent Stuck in talking state after doing a Single step transfer Conditions: IPCC PG Agent gets a inbound call, does a SST to a RP which is network transfered to CVP. CVP is used as the Network Routing Client, Agent1 receives a route point call, Agent1 did SST to another DN which is network transfer configured in router script.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.
Bug Details Include
- Full Description (including symptoms, conditions and workarounds)
- Known Fixed Releases
- Related Community Discussions
- Number of Related Support Cases