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Cisco Bug: CSCsz28705 - Documentation need to be update for ICM behavior in deleting CV.

Last Modified

Dec 31, 2016

Products (1)

  • Cisco Computer Telephony Integration Option

Known Affected Releases


Description (partial)

ICM behavior with respect to deleting the call varaibles in CTI clients need to be updated in the Documentation (as,"In conference & transfer scenarios, if the value of any call variable, is deleted in the CTI client, then ICM would retain the previous value of the call variable (however updating/modifying of call variables is still possible)).

Deleting the call variables in the Call variable field while transferring\conferencing  the call from CTI clients.
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