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Cisco Bug: CSCsz28358 - BAT-insert of Phones-users using csv file fails

Last Modified

Feb 22, 2014

Products (3)

  • Cisco Unified Communications Manager (CallManager)
  • Cisco Unity Connection Version 7.1
  • Cisco Unified Communications Manager Version 7.1

Known Affected Releases

6.1(4) 7.1(2) 7.1(2.10000.4)

Description (partial)

The insert of Phones-users using csv file fails.

Steps to reproduce:

1) Create a csv file using Phone-Users tab in bat.xlt. Fill in values for attributes like User Locale etc.
2) Via bulk administration insert the Phones-Users. Bulk Administration-> Phones & Users-> Insert Phones & Users.
3) From job scheduler when checked for the status the following error is displayed in the job log file:
    Failure Details : 
    Device Name/User ID Error Code Error Description
    Record does not match the file format selected.
    Result Summary :
    INSERT for 0 PHONES passed.
    INSERT for 1 PHONES failed.
    INSERT for 1 USERS passed.
    INSERT for 0 USERS failed.
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