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Cisco Bug: CSCsz27093 - Agents intermittently stop getting assigned activities

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified E-Mail Interaction Manager

Known Affected Releases

4.2(5)A

Description (partial)

Symptom:

Agents intermittently stop getting assigned activities

Conditions:

Agent logs in,  works on activities, and then assignment stops until EAAS - Listerner process/instance is restarted.
Once these are restarted agents start getting work but face interruption of work where activities stop getting assigned even though agents are logged in and available.
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