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Cisco Bug: CSCsz25374 - CAD 7.5 install guide document error for cm-based silent monitor & VoIP

Last Modified

Dec 29, 2016

Products (1)

  • Cisco Agent Desktop

Known Affected Releases


Description (partial)


CAD installation guide indicates the following:
NOTE: The VoIP Monitor service is not used with Unified CM-based monitoring.

But CM-Based Silent Monitoring will not work with out VoIP Monitor Service and Recoriding & Play Back Service installed.


UCCE 7.5  With CTIOS installed and configured for CM-Based Silent Monitoring
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