Preview Tool

Cisco Bug: CSCsz24682 - Media Master disappears from Outlook form on secure messages

Last Modified

Feb 22, 2014

Products (2)

  • Cisco Unity Connection
  • Cisco Unity Connection Version 7.0

Known Affected Releases


Description (partial)

After opening a secure message in Outlook the Media Master control is visible, but after the message gets downloaded from the server the Media Master control disappears.

This has been observed with Outlook 2007 on Windows XP SP2 with Microsoft Office Communicator (MOC) installed.  Other Outlook plug-ins might cause this problem too.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.