Preview Tool

Cisco Bug: CSCsz24195 - After changing web password can't access secure messages in VMO

Last Modified

Jan 14, 2010

Products (1)

  • Cisco Unity Connection

Known Affected Releases


Description (partial)

User opens a secure message in Outlook and gets the error "Unknown problems are preventing the connection to the server".  The Media Master controls are disabled, and the length of the message is displayed as 0 seconds.

This occurs after the user's web application password has been changed on the Connection server.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.