Cisco Bug: CSCsz23780 - Call Getting dequed upon receiving sessionredirectMsg
Feb 22, 2014
- Cisco Unified Contact Center Express
Known Affected Releases
Symptom: The call in the queue will not be connected to the available agent. But the caller will hear the prompts. Conditions: The call get dequeued upon receiving SessionRedirectMsg when the call is in Queue. The call comes to Main Script and from there the call is redirected to QueueScript. If no agent is available the call sits in the queue and if SessionRedirectMsg is received then the call is dequed.
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