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Cisco Bug: CSCsz23780 - Call Getting dequed upon receiving sessionredirectMsg

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

7.0(1)SR1

Description (partial)

Symptom:
The call in the queue will not be connected to the available agent. But the caller will hear the prompts.
Conditions:
The call get dequeued upon receiving SessionRedirectMsg when the call is in Queue.
The call comes to Main Script and from there the call is redirected to QueueScript. If no agent is available the call sits in the queue and if SessionRedirectMsg is received then the call is dequed.
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