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Cisco Bug: CSCsz23486 - ALL-LANG: User Options: Wrong URL provided for user guides

Last Modified

Feb 22, 2014

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

7.0(1.1000)

Description (partial)

Symptom:
User locale is set to PT in all scenarios. Webbrowser is MS IE.

1) IE language is English:
>From User page -> User Options -> Device
When you click the "user guide"  a guide in English opens.

2) IE language is PT:
>From User page -> User Options -> Device
When you click the "user guide" nothing opens (a wrong URL is opened):

https://<IP of CUCM>:8443/PhoneGuides/locales/pt/PhoneOnlineGuide/7970/7970user.pdf

But if this URL is manually changed to:

https://<IP of CUCM>:8443/PhoneGuides/locales/pt_pt/PhoneOnlineGuide/7970/7970user.pdf

The guide opens correctly in Portuguese.

Conditions:
First found in this conditions:
- CUCM 7.0.1.11000-2 and CUCM 7.0.1.11001-8
- cm-locale-pt_PT-7.0.1.2000-1.cop.sgn
- User locale is set to PT in all scenarios. 
- Webbrowser is MS IE.
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