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Cisco Bug: CSCsz23102 - "Delete Selected" does not delete unused Phone button templates.

Last Modified

Feb 21, 2011

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases


Description (partial)


When a number of phone button templates are deleted in a bulk in which some are associated to a device and some are unused then CUCM is not deleting the unused Phone button templates.


1) Go to Device -> Device Settings -> Phone Button Template.
2) Insert at least two phone Button templates and associate one 
    template to a phone.
3) Click on "Find" present on "Find and List Phone Button 
    Templates" page. It will list all the Phone Button Templates.
4) Select both the phone button Templates inserted before by 
    clicking the checkbox.
5) Click on "Delete Selected".

It should delete the unused "Phone Button template" but is it not deleting any the template and giving error that "Error occurred. One or more record did not get deleted. The pkid column in the phonetemplate table in the database is being referenced from another table. Please check the dependency records and remove the reference and the try the delete again".

This error message is intended as there is used template selected for deletion but it should delete the unused one.
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