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Cisco Bug: CSCsz21235 - CSA CoreDump generated in CUCM 7.1(2.10000.4)

Last Modified

Jan 31, 2017

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases


Description (partial)


Infrequently a core dump file may be generated during the CSA shutdown process that is initiated by the user. 


There are multiple situations that may result in a core file from CSA being generated due to this issue:
1) Issuing CLI command "utils disable csa" which disables CSA from CLI
2) Issuing CLI commands "utils system restart", "utils system shutdown", "utils system switch-version", and "utils system upgade" which in turn issue a shutdown of CSA
3) Performing a L2 upgrade which results in CSA being shutdown during the L2 upgrade process.
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